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Refund Policy

At Kya Karu Kupid ("we," "our," "us"), we strive to provide high-quality consultations tailored to your relationship needs. We understand that circumstances can change, and we have created this refund policy to ensure clarity regarding refunds for services purchased on our website kyakarukupid.com.

 

1. Eligibility for Refunds

  • Consultation start guarantee: If an expert is unable to start analyzing your story within 48 hours, then you may be eligible for a refund.

  • Satisfaction Guarantee: If you are not satisfied with our services within the initial consultation period of 48 hours, you may be eligible for a refund.

  • Conditions: Refunds will be considered under the following conditions:

    • A request is made within 48 hours of purchasing the plan/service.

    • You have communicated your dissatisfaction and allowed us an opportunity to resolve the issue prior to requesting a refund.

    • The service has not met the standards as promised during the initial consultations.

 

2. Non-Refundable Items

  • Personalized Services: Due to the personalized nature of our consultation services, if a session has been conducted to satisfaction, it may not be eligible for a refund, except under extraordinary circumstances.

  • Discounted Packages: Refunds are not available for services purchased as part of a discounted package or promotional offer.

 

3. How to Request a Refund

  • Contact Us: To request a refund, please contact us as mentioned here with your order details and reason for the refund request.

  • Processing Time: Refund requests are processed within 10-14 business days. Approved refunds will be returned to you using the original payment method.

 

4. Amendments to this Policy

  • We may update our refund policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the new refund policy.

 

5. Contact Information

If you have any questions or concerns about our refund policy, please contact us here.

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